NOTICE OF PRIVACY POLICY AND PRACTICES

This notice tells how and why we collect personal information about our customers, how we handle it and with whom we share it. We respect the privacy of personal information and handle it securely. Our practices apply to current and former customers.

Where do we get personal information?

We receive personal information about our customers from Business Partners, such as: employers, insurance agents, brokers, TPA services, and pharmacy networks. The information we collect from Business Associates may include, for example, eligibility, claims, and payment information.

Why do we collect personal information?

We receive data regarding eligibility, claims, and payment information from our Business Partners and use this information to evaluate the quality and utilization of services provided within the network.

How do we protect personal information?

We have Business Associate Agreements with our business partners that define the use of privacy information. We ask our Business Partners to remove all personal information from the data they send us, however we may at times receive personal information.

We use strict safeguards to protect the personal information of our customers. These safeguards include how we store information in workspaces and computers, and how we transfer that information within our company and business partners. We only allow people who work for us, or our business partners to see personal information when it is part of their job to provide services to our customers. These people are informed about the safeguards we have in place for our privacy policies, and the law that protects privacy.

Do we disclose personal information?

We do not disclose personal information outside our family of companies and business partners, except as permitted by law.

Individual Rights

Our customers can access the personal information we collect upon request. The information we collect should not contain personal information, however at times we may receive such information. We may not share information that we collected for a lawsuit or legal claim. If you believe that any information we have is not correct, please call 1-706-333-4887 or write to our Privacy Officer, Starcare Network PO Box 800164 LaGrange Georgia 30240.